RETURN POLICY

At Clouds By Design, we are committed to providing the highest quality products and customer service.

If you’re not completely satisfied with your purchase, simply return the merchandise within 30 days of the original purchase date for in-store or online store credit, or product exchange.  A receipt is required for returns. In most instances, your receipt can be retrieved through our sale system.

If a product arrives damaged and unusable you must notify us the day of product arrival via phone or email at cloudscustomerservice@gmail.com or call (317)520-3143. The email must contain your order number and a description of what happened. Be sure to take a picture and send it in the email as well.

Any questions regarding returns or exchanges, should call our business directly at (317)520-3143 or email us using the contact on the website.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds are subject to approval. 

The customer is responsible for the shipping costs of the return. The cost of original shipping will be deducted from the refund amount.